I don't know who runs you system B&N but it stinks and you guys need to fix yourselves. It is not! Any other online book store (like Waterstones or Amazon) will not charge you till the preorder comes up and then they only charge you for the preorder because that is the book being published. According to their customer service, who are rude and very unhelpful, this is just the common practice. The $15 charge will go through but the whole amount charge sits on your card for 7 days. On top of that charge they will then charge you for the $15 for the book. However when it is time to charge for one of the preorders they will charge you for the whole amount I'm talking about not the $15 for the preorder book but the WHOLE amount of the order. Their system is terrible: if you preorder multiple books that will charge you right away for them (they are preorders aka shouldn't be charged until they are published) and this charge will stay on your card for 7 days. If buying is like trying to sell.I wouldn't buy from these guys based on my experience as writer.ĭon't preorder books from B&N. The only thing I can say is.I put no money into the endeavor. When you call you get a worker for 3 dollars an hour from the Philippines (red flag #2) who has no answer for your problems. Of course they don't supply a phone number (always a red flag). I'm anticipating I won't get one and will have to go back to cussing out pusblishers and agents who don't want to work with me. Then I sent an email to It's two days later with no response. True to form I get an email the next day stating my book was taken off sale because files 'were not uploaded' by February 14th. I always experience hard times with these types of endeavors. Got notice hours later stating my book was now available for pre-order. I signed up and went through all of the rig-a-more-roll of downloading W-9 form, creating a vendor account, giving out banking info and formulating a book cover. Worked hard on a book knowing I did not want to meet the usual gallery of rejection letters from publishers and agents.
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